Refund policy

At Fieldpring, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free return procedure.

Easy Returns Within 14 Days

You have 14 days from the date of receipt of your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the entire process.

Restocking fee: £0 – we do not charge any restocking fee for returns.

Return Policy Overview

• Return period: You have 14 days from the date of receipt of your order to return items.
• Condition of items: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
• Easy returns: Our support team will guide you through the entire process.
• Restocking fee: £0 – we do not charge any restocking fee for returns.

Return Costs

For defective or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged by the carrier or defective in any other way.

If the customer changes their mind: The customer covers the actual cost of the return. This applies when the customer orders the wrong item, when the item does not suit them, or when they no longer want it. The initial shipping costs are non-refundable.

How to Return an Item

1. Contact us: Send an email to info@fieldpring.com with your order number and the reason for the return.
2. Pack your item: Carefully repackage the item in its original packaging, including all accessories, tags and documents.
3. Send it back: Ship your return following the instructions provided in your return authorisation email. You can use the carrier or shipping method recommended in that email.

Refund Process

Inspection: Upon receipt of your return, we will inspect the item to verify that it meets our return criteria.

Refund time: After approval, your refund will be processed. It generally takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you wish to exchange your item for another size, colour or product, contact us at info@fieldpring.com and we will help you make a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Any Questions?

Check our FAQ page or contact our customer service.

Contact Information

Any Questions?

Check our FAQ page or contact our customer service.