Welcome to the Frequently Asked Questions (FAQ) page of Fieldpring.
We are here to answer your questions and ensure the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
About Fieldpring
How can I contact customer service?
You can reach our customer service via the Contact Us page or by email at info@fieldpring.com.
What is your return policy?
Yes, we offer an easy 14-day return on all purchases. For more information, please check our Refund Policy.
Do you have a physical store I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my company or organisation?
Yes, we accept bulk orders. Please contact our customer service for more details.
Where is Fieldpring located?
Fieldpring is a business based in the United Kingdom, offering a selection of high-quality products with delivery available within the United Kingdom.
Shipping
Do you ship internationally?
No, we currently only ship within the United Kingdom.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
How long will it take to receive my order?
- Order processing time: 1 to 2 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our carrier partners.
- Transit time: 4 to 6 business days (Monday to Friday).
- Estimated delivery time: 5 to 8 business days (Monday to Friday).
How can I track my order?
You can track your order via our tracking page on our website.
Refunds and Returns
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our customer service.
What is your return policy?
We have a simple and hassle-free return process. For full details, please check our Refund Policy.
What if I receive a defective product?
If you receive a defective product, we will replace it at no cost. Please contact us and return the item within 14 days. For more information, check our Refund Policy.
How do I exchange a product?
For detailed information on exchanges, please check our Refund Policy.
When will I receive my refund after a return?
Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 7 business days. Check our Refund Policy for more details.